customer experience

Looking back & giving back

Looking back & giving back

At the end of the year, we look back on all the things that happened (and are flabbergasted to realize another 12 months flew by). For me (Annemieke) the highlight of 2017 was to start MikiMedia. Every day I walk to the office with a big smile on my face, knowing that I do what I love and that I help others at the same time!

Customer experience the social media era

Customer experience the social media era

Social Media gave power to the people. They now can say whatever they want online that could potentially reach a lot of other people. United Airlines experienced this when they broke a guitar and didn’t compensate the musician for this (if you don’t know this story, make sure you check it out).

If you are a veterinarian, you should be on social media

If you are a veterinarian, you should be on social media

Millennials are now the biggest group of pet owners and they spend a lot of time on social media. Whether you are a big or a smaller clinic, being active on social media gives you opportunities to create a unique customer experience, and with that the chance to stand out of the crowd.